Improved Shift Generation for New Zealand Customs
نویسنده
چکیده
For many years, the University of Auckland has been involved with the staffing problems faced by NZ Customs at Auckland International Airport. To date, the shift generation phase of this work has been implemented using heuristics that attempt to capture many of the non-linearities associated with Customs quality measure. This project develops improved linear programming based tools to generate these shifts, and shows that this approach leads to improved quality rosters for Customs staff.
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